Employee Productivity Analytics (EPA) measures individual endpoint-user
productivity. A NexusRMM agent reports 15-minute windows of foreground-app usage;
EPA classifies each app (productive, communication, meeting, distraction,
neutral), computes a 0–100 focus score per window, and rolls the data up into
per-client dashboards, per-person drilldowns, alerts, and AI insights.
This is distinct from NexusPulse — NexusPulse tracks
company-level KPIs; EPA tracks how a specific monitored person spends active
screen time. EPA appears as a per-client tab.
EPA is employee monitoring. Collection is gated by a tenant-admin consent
acknowledgement plus a per-person opt-in, both set by the MSP — make sure
your monitoring has the appropriate legal basis and employee notice for your
jurisdiction.
When to use it
- Review a client team’s productivity trends (focus score, active hours, time mix).
- Spot a sustained focus decline on one employee (rolling-average alerts).
- Prepare a manager 1:1 with an AI-generated, constructive coaching brief.
- Get Nexie recommendations for an account manager from a client’s telemetry.
How it works
- Ingestion — the RMM agent posts telemetry authenticated by its device
certificate signature; no header is trusted.
- Consent gates — ingestion only proceeds when the tenant has acknowledged
consent, the agent is assigned to a contact, and that contact is opted in.
- Scoring — apps are classified and a focus score computed per window, stored
idempotently, with nightly baseline recompute and retention pruning.
- AI insights — org-wide, per-company, and per-contact analyses plus persisted
coaching briefs, via Nexie.
Access
Access is role-gated to Admin, Manager, and C-Level; HR is excluded by default
and must be opted in per tenant. Snapshots are pruned per your retention setting.
Good to know
- App classification is a fixed built-in list (substring matching); unknown
apps are treated as neutral and never penalized. It isn’t tenant-configurable.
- Consent is a tenant-admin acknowledgement and an MSP-toggled per-contact
opt-in — not a self-service consent by the monitored employee.
- AI insights require your tenant’s Claude API key.
