> ## Documentation Index
> Fetch the complete documentation index at: https://docs.horizonmanaged.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Employee productivity analytics

> Per-employee focus and app-usage analytics from RMM agent telemetry, with AI coaching insights — gated by consent

Employee Productivity Analytics (EPA) measures **individual** endpoint-user
productivity. A NexusRMM agent reports 15-minute windows of foreground-app usage;
EPA classifies each app (productive, communication, meeting, distraction,
neutral), computes a 0–100 **focus score** per window, and rolls the data up into
per-client dashboards, per-person drilldowns, alerts, and AI insights.

This is **distinct from [NexusPulse](/performance/index)** — NexusPulse tracks
company-level KPIs; EPA tracks how a specific monitored person spends active
screen time. EPA appears as a per-client tab.

<Warning>
  EPA is employee monitoring. Collection is gated by a **tenant-admin consent
  acknowledgement** plus a **per-person opt-in**, both set by the MSP — make sure
  your monitoring has the appropriate legal basis and employee notice for your
  jurisdiction.
</Warning>

## When to use it

* Review a client team's productivity trends (focus score, active hours, time mix).
* Spot a sustained focus decline on one employee (rolling-average alerts).
* Prepare a manager 1:1 with an AI-generated, constructive coaching brief.
* Get Nexie recommendations for an account manager from a client's telemetry.

## How it works

* **Ingestion** — the RMM agent posts telemetry authenticated by its device
  certificate signature; no header is trusted.
* **Consent gates** — ingestion only proceeds when the tenant has acknowledged
  consent, the agent is assigned to a contact, and that contact is opted in.
* **Scoring** — apps are classified and a focus score computed per window, stored
  idempotently, with nightly baseline recompute and retention pruning.
* **AI insights** — org-wide, per-company, and per-contact analyses plus persisted
  coaching briefs, via Nexie.

## Access

Access is role-gated to Admin, Manager, and C-Level; HR is excluded by default
and must be opted in per tenant. Snapshots are pruned per your retention setting.

## Good to know

* **App classification is a fixed built-in list** (substring matching); unknown
  apps are treated as neutral and never penalized. It isn't tenant-configurable.
* Consent is a **tenant-admin acknowledgement** and an **MSP-toggled per-contact
  opt-in** — not a self-service consent by the monitored employee.
* AI insights require your tenant's Claude API key.